FiRst Time Visitors Guide

How Best to Enjoy Performances


It’s an honour to host first time visitors at our KZN Philharmonic Orchestra World Symphony Series concerts. We’re proud to be an Orchestra that welcomes people from all walks of life – regardless of their background (musically or otherwise). Here are a few bits of information, and answers to questions, that we hope will make your experience as seamless and enjoyable as possible.

You’ll probably be most comfortable opting for smart-casual.

Click here to download a printable PDF map to help you navigate your visit.

You can set your GPS to the Royal Hotel Parking. Once you’re there, either make your way to the exit on the ground floor (into Ulundi Place) and chat to our friendly security guards (they wear lumo green/yellow vests); they will direct you to the City Hall Entrance. Alternatively, use the Hotel Entrance on the third floor and proceed, via the sky bridge, to the entrance/exit closest to the seated cafe (Anton Lembede Street). Once you exit the hotel and cross the street you’ll be right in front of the City Hall. A friendly reminder to validate your parking ticket before you leave.

Yes! We are so proud of our association with the Durban Chambers Club and the Royal Hotel, who offer dinner and drinks before our concerts.

If you’re only attending the concert, we recommend you arrive at around 6.45 for 7.00pm, to allow for ticket collection, Covid-19 screening, and the like. You’ll then be comfortably ready for the start of the concert by 7.30pm.

Your safety is of utmost importance to us. For this reason, we have more than 30 security officers deployed around the concert venue, and leading to the main parking areas. You can identify them by the lumo green/yellow vests, all labeled with our logo.

We’re always grateful for an enthusiastic audience! We do ask that you hold your applause until the end of the piece (and kindly request that you not applaud between movements). If you’re feeling unsure, take a peek at your programme, or alternatively wait for some of our exuberant audience members to show you the way.

We realise that asking you to take a two hour break from your phone is tough in this day and age (or is it blissful?). You’re so welcome to take pictures in the foyer, and before the musicians have taken their place on stage (bonus points if you tag us #KZNPhil). However, out of respect for your fellow patrons, and the musicians, we ask that you keep your phone on silent throughout the performance and refrain from checking it/taking pics and videos (the light from your phone is brighter that you might think).

Most of our concerts are one and a half to two hours long, including a 20 minute interval.

We are intent on keeping our audiences, staff and musicians safe. Therefore, strict COVID-19 protocols currently apply to all in-person events and performances. To begin, please allow for an earlier-than-usual arrival time, to make allowance for temperature taking and COVID-19 screening. There will be no admission without a mask and we ask that you please be aware of social-distancing. We also have hand sanitation stations throughout the venue.

When it comes to figuring out how our concerts work, and what you need to know to make it an unforgettable experience, there are no trivial or irrelevant questions. We’d love to answer you directly, either ahead of time or on the night. You can reach our offices on 031 369 9438, or chat to one of our friendly ushers on the night.

Calling all KZN Philharmonic fans!

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